Refund policy

We want you to love your order. If something's wrong with it, we'll make it right.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights, and they apply to sale items too.

If your item is faulty, damaged, wrong or not as described

1. Email info@amuse.zone with your order number and photos of the problem.
2. In most cases we can sort it out from your photos. We'll send a replacement (if we have stock) or refund you. For a major problem, you choose which.
3. If we do need the item back, we'll cover the return postage.

A refund for a faulty or wrong item includes what you paid for delivery.

There's no fixed deadline, but please tell us as soon as you can. If your order arrives damaged, please let us know ideally within 7 days of delivery, so we can claim from the courier.

Accidental damage

Damage that happens after delivery, such as accidental drops or rough handling, isn't a fault and isn't covered.

Blind boxes

• Each blind box contains one random item. We can't choose or guarantee which character you'll get, so a duplicate or a character you didn't want isn't a fault.
• Light dents or scuffs on the outer box from normal shipping aren't a fault. If the box is badly damaged, or the item inside is damaged, send us photos and we'll make it right.

Ex-display and opened items

Some items are sold as ex-display or opened, with their condition described on the product page. Anything described there isn't a fault, but your other rights still apply.

Change of mind

We don't offer refunds or exchanges for change of mind, for example if you ordered the wrong item or no longer want it. This doesn't affect your rights for faulty, wrong or not-as-described items. Gift cards can't be refunded, except where the law requires.

Sending an item back

Please only send an item back if we've asked you to. Email us first so we can give you the return details and cover the postage.

Returns address:
Parcel Locker 10132 63961
Shop 25, 200 Commercial Road
PORT ADELAIDE SA 5015

Refunds

Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days.

Customers in the European Union

If you're in the EU, you have a 14-day cooling-off period to return items in original, unused condition, with proof of purchase.

Questions? Email info@amuse.zone.